Effective August 18, 2026 · Suprihub LLC
This page also includes our Data Policy and Terms & Conditions below.
Suprihub LLC ("Suprihub," "we," "us," or "our") operates an AI-assisted freight dispatch platform, including the Suprihub Driver Dashboard, that helps independent owner-operators and small motor carriers ("Carriers," "Drivers," "you") find, evaluate, book, and get paid for freight loads. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights you have. It applies to the Suprihub Driver Dashboard and to the dispatch operations we perform on your behalf.
The short version: we collect the information we genuinely need to run your dispatch operations - find you loads, verify your carrier authority and insurance, communicate with you and brokers, and get you paid. We do not sell your personal information to anyone, we do not use it for purposes unrelated to operating your dispatch service, and we do not ask for personal information beyond what your day-to-day dispatch operations actually require.
Suprihub LLC is a freight dispatch service. We act on behalf of Carriers to search load boards, evaluate and negotiate freight rates, communicate with freight brokers, track deliveries, and prepare invoices - all under the Carrier's own DOT/MC operating authority. We are not a motor carrier and do not take possession of freight; we are not a freight broker and do not buy or sell freight capacity for our own account. Our relationship to your data is that of a service provider acting on your instructions and on your behalf, not an independent party using your data for our own separate purposes.
We collect information in three ways: information you give us directly, information generated by using the platform, and information we receive from third parties in the course of providing the service.
| Category | Examples |
|---|---|
| Account & contact information | Full name, email address, phone number, password (stored only as an irreversible cryptographic hash - we never store or can view your plaintext password) |
| Business / carrier information | Carrier type (owner-operator or company driver), home base city and state, areas of operation, minimum acceptable rate, whether you use invoice factoring |
| Regulatory identifiers | USDOT number and MC (Motor Carrier) number - both public federal identifiers we use solely to verify your operating authority |
| Onboarding & compliance documents | Certificate of Insurance, IRS Form W-9 (which contains your legal name, entity type, and Taxpayer Identification Number - SSN or EIN), MC Authority certificate, DOT Authority document, and a Notice of Assignment if you factor your invoices |
| Load & delivery paperwork | Proof of delivery, bills of lading, rate confirmations, and any other documents you upload in connection with a specific load |
| Equipment information | Truck unit number, equipment type, length, weight capacity, and trailer details |
| Communications | Messages you send us or brokers through the platform's WhatsApp-based communication channel, and any notes you or your dispatcher record about how you like to work |
Where you provide a DOT or MC number, we check it against the Federal Motor Carrier Safety Administration's (FMCSA) public carrier registry to confirm your authority is active and in good standing. This is the same public lookup available to anyone at the FMCSA's SAFER website.
We use your information only for the purposes that are reasonably necessary to operate your dispatch service and this platform:
We do not use your personal information for advertising, do not build advertising profiles about you, and do not ask for personal information that is not reasonably related to running your dispatch operations. If a feature would require collecting something beyond this, we will tell you clearly what it is and why before you provide it.
We do not sell your personal information. We do not rent, trade, or otherwise disclose it to third parties for their own marketing purposes. We share information only in the following circumstances:
When you accept a load, we share the information a broker reasonably needs to move that specific shipment with you - your name, phone number, truck details, and delivery status updates. This is the same information you would give a broker directly if you called them yourself; we are simply doing it on your behalf.
These providers only receive the information needed to perform their specific function, and are contractually restricted from using it for any other purpose:
| Provider | What they do | What they receive |
|---|---|---|
| Stripe, Inc. | Subscription billing and payment processing | Your billing name/email and payment method - handled entirely on Stripe's own PCI-compliant infrastructure, never on ours |
| OpenAI, L.L.C. | Powers the AI Inbox auto-reply, AI Financial Coach, AI Freight Manager, and AI Negotiation Agent narration features | The specific load, revenue, or message context needed to generate that one response - not your full profile, and not used by OpenAI to train their models under our agreement with them |
| Meta Platforms, Inc. (WhatsApp Business Platform) | Delivers the in-app AI Inbox messaging channel, once activated | Message content and your phone number, solely to deliver and receive your messages |
| Federal Motor Carrier Safety Administration (FMCSA) | Public carrier-authority verification | Your DOT/MC number only - both public regulatory identifiers |
| Email & SMS/communication delivery providers | Delivers account and operational emails/messages | Your email address/phone number and the content of that specific message |
| Cloud hosting infrastructure | Hosts our application and database | All data stored in the platform, encrypted and access-controlled as described in Section 7 |
We may disclose information if required to do so by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.
If Suprihub is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.
Suprihub's platform uses several AI agents to assist dispatch operations - scoring load profitability, assessing broker risk, drafting broker communications, narrating negotiation strategy, and answering routine questions in the AI Inbox. These agents work from the operational data already described above (load details, revenue history, message content) to produce a recommendation, a draft message, or an answer. A human dispatcher remains responsible for load-booking and financial decisions; AI output is a decision-support tool, not an automated decision made about you without human involvement.
We keep personal information only as long as reasonably necessary for the purposes described in this policy:
No system can guarantee perfect security. If we become aware of a breach affecting your personal information, we will notify you and any relevant regulators as required by applicable law.
Depending on where you live, you may have some or all of the following rights regarding your personal information. We honor these rights for all Suprihub users, regardless of location:
To exercise any of these rights, contact us at dispatch@suprihub.com. We will respond within a reasonable time and verify your identity before fulfilling a request.
Suprihub is a business-to-business commercial dispatch service intended for licensed commercial drivers and carrier businesses. It is not directed at, and we do not knowingly collect personal information from, anyone under the age of 18.
Suprihub's infrastructure and personal information are hosted and processed in the United States. If you access the platform from outside the United States, your information will be transferred to and processed in the United States.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy here with a new effective date, and where a change is material, we will provide additional notice (such as an email or an in-app notice).
If you have questions about this Privacy Policy or how we handle your information, contact us at dispatch@suprihub.com.
Effective August 18, 2026 · Suprihub LLC
This Data Policy explains, in operational detail, how Suprihub LLC ("Suprihub," "we," "us") processes the data of the Carriers and Drivers ("you") who use the Suprihub Driver Dashboard and the dispatch services built on it. It sits alongside our Privacy Policy above, which explains your rights; this document explains our internal principles and practices for handling your data day to day.
Suprihub acts as your dispatch service, operating under your own DOT/MC authority. Every piece of data we ask for exists to perform a specific operational task on your behalf - finding a load, verifying you're authorized and insured to run it, communicating with the broker moving it, or getting you paid for it. We follow three non-negotiable rules:
We classify data handled by the platform into four categories, each handled with a level of care proportional to its sensitivity:
| Category | Examples | Handling |
|---|---|---|
| Sensitive personal & financial data | Taxpayer ID (SSN/EIN) on your W-9, payment/subscription records, password hash | Highest protection - never exposed in any unauthenticated view of the platform; payment data never touches our own servers at all (handled by Stripe directly) |
| Regulated compliance data | Insurance certificates, DOT/MC authority, DOT/MC numbers | Retained per federal record-keeping requirements; used solely for carrier verification and load eligibility |
| Operational data | Load history, revenue figures, delivery status, truck/equipment specs | Used to run the dispatch service and generate your own dashboards and reports; visible to you and to Suprihub staff supporting your account |
| Communication content | WhatsApp messages, broker correspondence drafted on your behalf | Used only to carry out the specific communication it relates to |
A typical load's data lifecycle looks like this:
We use a small, deliberately limited set of sub-processors, each performing one specific function and bound by contract to use your data only for that function:
| Sub-processor | Function | Data category involved |
|---|---|---|
| Stripe, Inc. | Subscription billing, payment processing | Sensitive personal & financial data |
| OpenAI, L.L.C. | AI Inbox, AI Financial Coach, AI Freight Manager, AI Negotiation narration | Operational data, communication content |
| Meta Platforms, Inc. | WhatsApp Business Platform messaging (once activated) | Communication content |
| FMCSA (federal government) | Public carrier-authority verification | Regulated compliance data (DOT/MC number only) |
| Email/communication delivery providers | Transactional email and messaging delivery | Operational data, communication content |
| Cloud infrastructure provider | Application and database hosting (United States) | All categories, encrypted at rest and in transit |
We do not use sub-processors to build advertising profiles, and we do not permit any sub-processor to sell or repurpose your data for their own use.
| Data type | Retention approach |
|---|---|
| Account profile | Duration of active account, plus a limited period after closure for account-recovery purposes |
| Tax documents (W-9) & financial/invoice records | Retained per applicable federal tax record-keeping requirements, independent of account status |
| Insurance & authority documents | Retained for the period required by applicable transportation record-keeping regulations |
| Load & delivery history | Retained as part of your operational and financial history for as long as needed to support your account, reporting, and applicable legal obligations |
| Communication logs | Retained for a reasonable operational period to support dispute resolution and service quality, then deleted or archived |
Where a specific retention period is not fixed by law, we retain data only as long as reasonably necessary for the purpose it was collected for, and delete or de-identify it thereafter.
Within the Driver Dashboard, you can:
For any question about how a specific piece of your data is used, or to make a data access, correction, export, or deletion request, contact dispatch@suprihub.com. For the rights and legal basis behind this policy, see the Privacy Policy above.
Effective August 18, 2026 · Suprihub LLC
These Terms & Conditions ("Terms") govern your access to and use of the Suprihub Driver Dashboard and the dispatch services provided by Suprihub LLC ("Suprihub," "we," "us"). By creating an account or using the platform, you ("Carrier," "Driver," "you") agree to these Terms. If you are agreeing on behalf of a carrier business, you represent that you have authority to bind that business to these Terms.
Suprihub is a freight dispatch service. We search load boards, evaluate load profitability and broker risk, negotiate freight rates, communicate with brokers, track deliveries, and prepare invoices - all performed on your behalf and under your own USDOT/MC operating authority. Several of these functions are assisted by AI tools described in Section 5.
Suprihub is not a motor carrier and does not take possession of, transport, or assume carrier liability for any freight. Suprihub is not a freight broker and does not buy or sell transportation capacity for its own account. We are a dispatch service acting as your agent; you remain the carrier of record and legally responsible for the safe and lawful transportation of any load you accept.
You agree not to:
We may suspend or terminate accounts that violate this section.
The platform includes AI-assisted tools - load scoring, broker risk assessment, negotiation offer ladders, draft broker communications, and an AI Inbox that can respond to routine messages automatically. These tools are provided as decision-support to help you and your dispatcher work faster; they are advisory in nature. You remain responsible for reviewing and approving any load acceptance, negotiated rate, or communication before it is treated as final, and Suprihub does not guarantee the accuracy, completeness, or profitability of any AI-generated recommendation.
You retain ownership of the documents and information you upload to the platform (insurance certificates, tax forms, load paperwork, and similar records). You grant Suprihub a limited license to use, store, and process that information solely to provide the dispatch services described in these Terms and our Data Policy. See our Privacy Policy above for how we handle personal information.
Suprihub prepares and sends invoices to brokers on your behalf and charges a dispatch fee (disclosed to you at onboarding) on booked loads. Suprihub is not a factoring company or a guarantor of broker payment; if a broker fails to pay an invoice, that is a matter between you and the broker, and Suprihub's collections features are provided to help you pursue payment, not as a guarantee that it will be collected.
The platform, including all load data, market rates, and AI-generated recommendations, is provided "as is" and "as available," without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Suprihub does not guarantee the availability, accuracy, or profitability of any load, rate, or broker information sourced from third-party load boards. Nothing on this platform constitutes legal, tax, insurance, or safety-compliance advice; you should consult a qualified professional for matters specific to your business.
To the maximum extent permitted by law, Suprihub and its officers, employees, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of the platform or any load booked through it. Suprihub's total liability for any claim arising out of these Terms or the platform will not exceed the amount you paid us in subscription fees in the three (3) months preceding the event giving rise to the claim.
You agree to indemnify and hold Suprihub harmless from any claim, loss, or liability (including reasonable legal fees) arising from your use of the platform, your breach of these Terms, your violation of any law or regulation, or your provision of inaccurate information to Suprihub or to a broker through the platform.
You may stop using the platform and cancel your subscription at any time. We may suspend or terminate your account if you violate these Terms, if your carrier authority is revoked or lapses, or if we are required to do so by law. Upon termination, your right to use the platform ends immediately; provisions of these Terms that by their nature should survive termination (including Sections 6, 8, 9, 10, and 13) will survive.
We may update these Terms from time to time. We will post the updated Terms here with a new effective date, and where a change is material, we will provide additional notice. Continued use of the platform after a change takes effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the platform will be subject to the exclusive jurisdiction of the state and federal courts located in Washington State, and you consent to personal jurisdiction there.
Questions about these Terms can be sent to dispatch@suprihub.com.
Questions about this document? Contact dispatch@suprihub.com.